Hallelujah! Unleashed at last
I’ve been waiting for a promised progress report from Telecom before updating my previous posts about Xtra Broadband problems. On Tuesday 5 December, Mark Thomas, the team leader of Telecom’s Broadband help desk, told me there were a number of reasons why it would not change the card at the exchange, “the least of which is until we identify the cause of the issue we may well be moving out of the frying pan and into the fire”. He went on to say that Telecom was investigating what other options it had for me and hoped to have a plan for me soon. The saga continues here.





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