Live chat support from Symantec
I’ve been impressed to date with Norton 360 — antivirus, restore and security all in one package; in particular the back-up, which simplifies an annoying but essential task I’ve always struggled with. Just make sure you disable any DVD packet-writing software you’ve installed, otherwise you’ll get a “disc is not blank” error when backing up files. My only problem has been that since installing Norton 360 (having upgraded from Norton Antivirus) I’ve been unable to synchronise internet time from either of the Microsoft-installed time servers. I assumed this was connected with the 360 installation. I decided to check whether this was a known issue. Norton has live technical support, which involves downloading a chat application, and it’s really refreshing after trawling through endless FAQs on Apple’s site, for example, or trying to find anything in Microsoft Help or on its websites. Neither of my helpful support agents managed to solve the problem, though, but to see how my chat sessions progressed, read on…
posted by Chris Bell at 9:26 PM
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