Albion my way
I've been disappointed of late. Service again. Or lack of it. It's always a struggle to get any kind of decent, consistent service out of shops and companies here, and I shan't bore you with recent tales of woe.
What did impress was Oxford University Press.
Search for a local presence on Google and you get the worrying:
Oxford University Press - Welcome to nz.oup.com
blank, blank, blank, blank. Oxford University Press: Main Website, blank. Australia and New Zealand. blank. blank. About Us · Search & Buy · Schools ...
It's just a modified Oz site, but no mind. I didn't go there.
A year or so ago I bought the 2003 version of the Oxford Dictionary of Slang. I think I bought it cheap, at some remaindered sale.
It wasn't till I used it for a project that I realised that it lacked about 50 pages out of the middle. They hadn't been ripped out; it had been printed that way.
I emailed OUP, hoping for a lot but expecting little. British firms are great, but seem to lack the internet gene. I've tried to fix magazines subs online, to no reward. In time, though, OUP got back. Where did I buy the dictionary? No idea. Could I send a few pages from the front? Yes, I could. I ripped them out, photocopied them, just in case, and mailed them off. A week or two later, my entire book arrived.
That's all that's required. Response. Check. Delivery. Not hard, is it?
What did impress was Oxford University Press.
Search for a local presence on Google and you get the worrying:
Oxford University Press - Welcome to nz.oup.com
blank, blank, blank, blank. Oxford University Press: Main Website, blank. Australia and New Zealand. blank. blank. About Us · Search & Buy · Schools ...
It's just a modified Oz site, but no mind. I didn't go there.
A year or so ago I bought the 2003 version of the Oxford Dictionary of Slang. I think I bought it cheap, at some remaindered sale.
It wasn't till I used it for a project that I realised that it lacked about 50 pages out of the middle. They hadn't been ripped out; it had been printed that way.
I emailed OUP, hoping for a lot but expecting little. British firms are great, but seem to lack the internet gene. I've tried to fix magazines subs online, to no reward. In time, though, OUP got back. Where did I buy the dictionary? No idea. Could I send a few pages from the front? Yes, I could. I ripped them out, photocopied them, just in case, and mailed them off. A week or two later, my entire book arrived.
That's all that's required. Response. Check. Delivery. Not hard, is it?
posted by Mark Broatch at 7:36 PM
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